Effective Date: 29/03/2026
Overview
Thank you for shopping with us. We take pride in the quality of our products and want you to be fully satisfied with your purchase. Please read our policy carefully to understand your rights and responsibilities.
Returns
- We accept returns within 7 days of delivery, provided that:
- The item is unused, unworn, and in its original condition
- The item is returned in its original packaging
- Proof of purchase (order number or receipt) is provided
- Due to hygiene and safety reasons, we cannot accept returns on:
- Earrings (unless defective)
- Personalized or custom-made items
- Used or damaged products not caused by us
Refunds
Once your return is received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Please note:
- Shipping costs are non-refundable
- If the return is due to our error (damaged or incorrect item), we will cover return shipping costs
Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
If you need an exchange, please contact us within 48 hours of receiving your order with clear photos of the issue.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours
- Provide your order number and photos as evidence
- We will arrange a replacement or refund at no additional cost
Return Process
To initiate a return:
- Contact us at: info@ligskatte.com
- Provide your order number and reason for return
- Wait for approval and return instructions
- Ship the item back to the provided address
Customers are responsible for return shipping costs unless stated otherwise.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or payment provider (processing times may vary)
- If the issue persists, contact us directly
Contact Us
For any questions regarding returns or refunds, please contact:
Email: [Insert info@ligskatte.com
Business Name: Ligskatte
Location: South Africa
We appreciate your support and thank you for choosing us.